PERSONALISED ONBOARDING AND DASHBOARD UX
Crafted an intuitive home interface featuring personalised greetings, localised address confirmation, and targeted promotional incentives that drive immediate user conversions.
Klensa App Case Study
Scaling UAE Home Maintenance Through Mobile App Development and Modern UX
We partnered with Klensa to deliver a complete digital evolution, uniting high performance web development with a focused search and brand strategy.
Klensa is an Abu Dhabi-based, next-generation cleaning and maintenance platform offering residential and commercial clients modern, technology-driven solutions across the UAE.
Created a high-converting platform positioning Klensa as an industry authority.
Year
2025
Industry
Smart Home and Lifestyle
Location
United Arab Emirates
WHAT'S ACTUALLYINSIDE THE PRODUCT
Klensa App is an Abu Dhabi-born, next-generation cleaning and maintenance platform providing modern, technology-driven solutions for residential and commercial clients across the UAE.
Real-Time Booking Engine
Live availability synced across every user in real time. Reduced double-bookings to zero.
In-App Payments
Secure checkout built directly into the booking flow. Cut drop-off at payment by 40%.
Smart Notifications
Automated reminders and status updates sent at the right moment. Reduced no-shows by 25%.
BUILT ON TOOLS
THAT SCALE
The technology behind [Project Name],
chosen for speed, security, and growth.
Measurable Reductions in Booking Friction and Support Ticket Volume
We accelerated booking speeds, increased platform adoption, optimised service discovery, and improved overall user retention.
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60%
REDUCTION IN SERVICE BOOKING TIME
85%
HIGH USER ADOPTION AND ENGAGEMENT RATE
100%
CROSS-SELLING DISCOVERY EFFICIENCY
28%
FEWER SUPPORT TICKETS
WHAT WE BUILT, AND WHY IT WORKS
Here is how our redesigned app streamlined and solved app hurdles, directly from the Executive Team at Klensa.
The sleek simplicity of the upgraded platform is deceptively powerful. It completely removed friction from an intricate process, transforming our service booking into a seamless, mobile-first experience that redefined customer engagement. The product framework engineered for Klensa struck the perfect balance of speed, trust, and operational clarity, giving us the exact edge needed to lead the market.
Operational Leadership Executive Team, Klensa
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Victoria Horsley
Business Development Manager
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[BUILDING ONLINE CONSUMER CONFIDENCE FAST]
WHY KLENSA'S OLD APP FLOW COULD NOT KEEP UP WITH THE BUSINESS
While Klensa offered a powerful suite of maintenance solutions, the legacy process struggled to keep pace with rapid expansion, creating administrative overload, booking friction, and user drop-off during checkout.
WE NEEDED TO
- Streamline Mobile Booking Flow
- Create Trusted UI and Pricing
- Build Multi-Tiered Service Catalog
- Deploy Scalable MVP and Live Tracking
Core Product Decisions for
Onboarding and Checkout
See how we stripped away complexity to build a clean, high performance product architecture that saves valuable time weekly.
[01]
[02]
STREAMLINED TRANSACTIONAL ARCHITECTURE
Engineered a frictionless booking flow providing transparent pricing, duration estimations, verified reviews, and secure integrated payments directly within the service view.
[03]
MULTI-CATEGORY SERVICE SEGMENTATION
Designed structured pathways using custom iconography to divide home services seamlessly into Cleaning, Pest Control, Handyman, and Wellness categories.
[04]
SMART FEATURE AND TRUST INTEGRATION
Integrated live service tracking capabilities and loyalty reward modules giving customers clearer service status and booking information.
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Real Stores.Real Growth.
As a global agency built for growth-hungry leading brands, every project below is proof, a problem solved, a business transformed, another brand that stopped waiting and started winning through sharper thinking, faster execution, and creative ideas.
Woody Mabbott
Founder - CreatorConnect 
Vibhav Taneja
Founder - Smart Sense
Woody Mabbott
Founder - CreatorConnect
Vibhav Taneja
Founder - Smart Sense 
Inter Tight is a sleek sans-serif typeface that combines clarity with adaptability. Its sharp lines enhance readability in various formats, while its geometric design offers a modern touch, making it ideal for branding.
Typography
The Numbers Do Most Of The Talking
[The Proof]
As a creative and digital agency, every project below started as a real problem and ended as a measurable result, sharper thinking, faster execution and businesses that stopped waiting around for someone else to move first.
As a creative and digital agency, every project below started as a real problem and ended as a measurable result, sharper thinking, faster execution and businesses that stopped waiting around for someone else to move first.
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If you’re looking for a global growth agency that understands growth, execution, and accountability, you’re in the right place.
